Refund policy

Thank you for shopping with RTS Bookstore. We are committed to providing quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

We accept returns for both:

Defective products
Non-defective products

To be eligible for a return, items must be returned in their original condition. Products should be free from unnecessary damage and include any original packaging whenever possible.

Return Process

To initiate a return, please contact us using the information below before sending your item back.

Email: mail.rts.bookstore@gmail.com

Phone: +1 (601) 923-1616

Once your return request is approved, we will provide instructions for completing the return.

Return Methods

You may return eligible items using one of the following methods:

By mail
In store

A prepaid return shipping label is included in the package for eligible returns.

Exchanges

We gladly accept exchanges within 30 days of delivery for eligible items. If you would like to exchange an item, please contact our customer support team to arrange the exchange.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 14 days.

Depending on your financial institution, it may take additional time for the refund to appear on your account.

Return Shipping Costs

A return shipping label is included in the package for eligible returns.

There are no restocking fees for returned items.

Non-Returnable Items

The following items may not be eligible for return where permitted by applicable law:

Gift cards
Downloadable digital products
Items marked as final sale or non-returnable at the time of purchase
Products that have been damaged through misuse, abuse, or improper handling after delivery

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We will review the issue and work with you to provide an appropriate resolution.