FAQ
Frequently Asked Questions (FAQ)
General Questions
What is RTS Bookstore?
RTS Bookstore is an online bookstore offering a selection of new and used books to customers throughout the United States.
Where do you ship?
We currently ship within the United States only.
Do you have a physical store?
Our mailing address is:
RTS Bookstore
4268 I-55
Jackson, MS 39211
United States
If you have questions about returns or exchanges, please contact us before visiting.
Ordering
How do I place an order?
Simply browse our collection, add your desired books to your shopping cart, and complete the secure checkout process.
Can I cancel or change my order?
If you need to cancel or modify your order, please contact us as soon as possible. We'll do our best to assist you before your order has been processed or shipped.
What payment methods do you accept?
Payments are processed securely through Shopify Payments. The payment methods available at checkout may vary depending on your location and device.
Shipping
Do you offer free shipping?
Yes. We offer free standard shipping on all eligible orders shipped within the United States.
How long does order processing take?
Orders are typically processed within 1–5 business days (Monday through Friday).
How long does shipping take?
After your order has been shipped, delivery generally takes 2–3 business days.
Most orders arrive within 3–8 business days from the date the order is placed.
What is your daily order cut-off time?
Orders placed before 2:00 PM (local time) begin processing the same business day. Orders placed after the cut-off time, on weekends, or on holidays will be processed on the next business day.
Will I receive tracking information?
If tracking is available for your shipment, you'll receive shipping confirmation and tracking details after your order has been dispatched.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy for eligible items.
Do you accept returns?
Yes. We accept returns for both defective and non-defective products.
Do you accept exchanges?
Yes. We accept exchanges for eligible items within our return period.
How can I return an item?
Eligible items may be returned:
- By mail
- In store
Please contact us before returning your item so we can provide return instructions.
Is a return shipping label included?
Yes. A prepaid return shipping label is included in the package for eligible returns.
Are there any restocking fees?
No. We do not charge restocking fees.
When will I receive my refund?
Approved refunds are processed within 14 days after we receive and inspect your returned item. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Products
Do you sell both new and used books?
Yes. RTS Bookstore offers a variety of both new and used books.
Are used books inspected?
We strive to provide accurate product descriptions so customers understand the condition of each item before purchasing.
Customer Support
How can I contact RTS Bookstore?
Email: mail.rts.bookstore@gmail.com
Phone: +1 (601) 923-1616
Mailing Address:
4268 I-55
Jackson, MS 39211
United States
What are your business hours?
Monday – Friday: 9:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed
How quickly do you respond to customer inquiries?
We aim to respond to customer inquiries within 1–2 business days during our normal business hours.